The Supervisor provides direct supervision to five Care Managers (CM), using social work expertise to guide and support staff in delivering high-quality client care management services and monitoring service efficacy. The Supervisor oversees the appropriateness of client referrals, care plans, documentation, and overall service delivery to ensure continuity of care and prevent gaps in services to clients. The Supervisor is also responsible for fostering staff development, promoting accountability, and ensuring Care Managers meet programmatic expectations, productivity metrics, compliance standards, and quality outcomes through regular supervision, coaching, and performance monitoring in a supportive and collaborative manner.
The Sunnyside Community Services Caregiver Support Western Queens Program provides information, referrals, counseling and respite to family caregivers – those family members or friends who are providing care to physically disabled or cognitively impaired older adults, grandparents/kinship caregivers raising children, and older adults caring for a disabled adult. Respite service provides temporary relief from caregiving responsibilities on a limited basis and can include in-home care or adult day care services.
Responsibilities
- Provide weekly individual and group supervision to Care Managers (CMs).
- Guide and support staff interventions in complex, high-risk, or crisis situations.
- Conduct regular case record reviews to ensure timely client contacts, accurate documentation, and compliance with program standards.
- Monitor client services, staff productivity, and program metrics to ensure service goals and deliverables are met.
- Coordinate trainings and workshops for staff on topics related to caregiving, including health issues, self-care, long-term planning, end-of-life planning, and related topics.
- Provide direct client support and coverage in the absence of CM’s, as needed.
- Collaborate with internal departments and external community partners to strengthen client supports, referrals, and service outcomes.
- Work closely with the Director on program reporting, data tracking, quality improvement initiatives, and contract deliverables.
Qualifications
- Master’s degree in Social Work (MSW) or related field required, with a minimum of two years of supervisory experience in social services.
- Experience working in aging services.
- MSW required. LMSW’s who are SIFI certified preferred.
- Bilingual Spanish/English preferred.
- Strong leadership, staff supervision, and team-building skills with the ability to work effectively with diverse stakeholders.
- Strong organizational skills with the ability to manage multiple priorities, deadlines, and program responsibilities.
- Experience with documentation review, data tracking, reporting, and quality assurance.
- Proficiency in Microsoft Office, particularly Excel, and familiarity with electronic client databases; Salesforce experience a plus.
- Ability to work independently and collaboratively in both office and community-based settings.
- Excellent interpersonal, written, verbal, and public speaking communication skills.
- Ability to engage effectively with clients, staff, and community partners from diverse backgrounds and cultures.
- Other responsibilities as required.
Physical Requirements and Working Environment
Office work will be at our location in Long Island City, with flex space available at our main Sunnyside, 39th Street site, and telecommuting when applicable. SCS currently operates on a hybrid model with three days in the office, and two days remote. This is subject to change.
Classification: Exempt
Reports to: Program Director
Start Date: July 1, 2026
Salary: $65,000 – $70,000 annually
Benefits Package
- Comprehensive medical, dental and vision insurance
- 403(b) retirement plan with employer contribution
- Flexible spending account and transit check
- Employee Assistance Program
- 10 paid holidays
- One sick day per month
- 20 vacation days per year
- Six personal/floating days
- Life insurance
- Long-term disability
How to Apply
If you would like to join our team, please forward a cover letter, resume, and salary requirement with subject line “Social Work Supervisor – Caregiver Support, Western Queens.” to Katie Hine at khine@scsny.org.
All positions at Sunnyside Community Services are filled without regard to race/color, religion/creed, national origin, age, sex/gender, sexual orientation, gender identity or expression, disability, pregnancy-related condition or lactation, military/veteran status, marital status, familial status, caregiver status, sexual or reproductive health decisions, height, weight, status as a victim of domestic violence/stalking/ sex offenses, predisposing genetic characteristic, immigration or citizenship status, prior arrest or conviction record, credit history, salary history, unemployment status, pre-employment marijuana testing, union affiliation/activity, or for reporting or opposing discrimination on these bases or for reporting or opposing violations of workplace health and safety, pay equity or practices, or for participating in any internal investigation or any legally protected status listed in the New York City Human Rights Law (NYCHRL). All are encouraged to apply
Sunnyside Community Services strives to address, explore, and educate all our stakeholders about the diversity of human experience and to advance and integrate racial equity and social justice into all organizational policies and programs. We believe that everyone, regardless of who they are or what they do for the organization, should feel equally involved and supported.
Sunnyside Community Services represents a commitment to considering the whole person and how systemic barriers and access to opportunities can affect their well-being.
Equal Opportunity/Affirmative Action Employer